A good part of the translation industry operates like we’re still in the 1980s - before the internet, before 24-hour service. Our service continues to add clients that rave about our ability to deliver dependable quality and round-the-clock customer service emblematic of the new millennium. We thought a good example would be best told by one of our account managers who deals with after-hours service. Here is his account….
Case Study
Sometimes I’m just amazed at how quickly we are able to put a solution together for our clients. A few weeks back we received a call around 2:30am EST. While translation companies are tucked away for the night we’re constantly on the job. The caller explained that an urgent translation was needed and it had to be completed within the next 2 hours! This client had been calling translation companies all night to get the project done but no one had the resources to deliver on time.
At Technovate Translations we prefer to look at any job as an opportunity rather than a problem. We assured the anxious individual that his translation would be done well and on time. It was a tricky English to (Parisian) French project, but because it was 9:00am in the morning in France we managed to connect with one of our French translators to get the job completed.
As you can imagine, the client couldn’t have been more pleased! Just goes to show you what REAL 24-hour service can do for you.
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TechnovateTranslations.com continues to answer the call whether you need a document translated today or next week. Speak to one of our Translation Account Managers by calling 1-800-736-7764. If we can’t do it .. no one can!
Wednesday, March 5, 2008
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